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Receptionist in Bethlehem, PA at Resources For Human Development, Inc.

Date Posted: 1/10/2019

Job Snapshot

Job Description

Lehigh Valley Assertive Community Treatment is composed of recovery-focused, multidisciplinary, assertive community treatment teams that provide intensive, individual support in overcoming the barriers the recovery of a person with mental illness.

Job Description
The Receptionist will respond to customers, both internal and external, as a service priority. This response includes, but is not limited to, telephone triage, supporting an effective and efficient office environment, and, identifying and participating in activities to eliminate barriers to good outcomes in business activities.

Under the supervision of the Administrative Coordinator, the Receptionist will assure that the 'front office', office operations are functioning well and will assume an active role in the identification of problems, assist in problem solving when the integrity of day to day business is impaired.
Essential Functions of the Position:

  1. To support and promote the mission statement and values of the Lehigh Valley Assertive Community Treatment programs.

  2. To identify and respond to the needs of the participants and staff in achieving efficient connections to personnel able to respond to requests and to eliminate barriers limiting productivity in day to day business.

  3. To participate, as able, in archiving records and filing participant service documentation.

  4. To develop the necessary format to produce needed reports and tracking information.

  5. To participate in program QI and QA activities as requested. To support and participate in the Performance Improvement initiatives.

  6. Participate in maintaining the required records accurately, comprehensively and in a timely manner.

  7. Maintains an efficient, appropriate and comprehensive record and scheduling system.

  8. Provides the on-call service with accurate information and updates on a daily basis.

  9. Manages the agency vehicle utilization and schedules maintenance.

  10. Cooperates with, participates in and supports the adherence to all internal policies, procedures and practices, and compliance with all regulatory requirements.

  11. To work in a collaborative and collegial manner with other staff both intra- and inter-agency in assisting both the program's participants and the program to meet identified goals.

  12. Insures the confidentiality of all participant and/or employee-related information.

Ancillary Duties

Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.

Basic Qualifications

Education/Training:  The Receptionist must be knowledgeable, flexible and able to respond appropriately and effectively to internal and external customers.  This individual must be organized, goal oriented and able to follow through with numerous responsibilities while insuring accuracy in work product outcomes. In person and during phone interactions, the receptionist must create a responsive, welcoming and respectful 'front office' environment.

The Receptionist must have a high school diploma. He or she must have experience a year of previous experience in a professional environment and the ability to make independent decisions regarding the most efficient process to complete requested work.

Bilingual candidates preferred.

A valid driver's license is required.

Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran or disability status.