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Outreach and Enrollment Representative in Philadelphia, PA at Resources For Human Development, Inc.

Date Posted: 11/15/2018

Job Snapshot

Job Description

Position Summary

The Outreach and Enrollment Specialist increases health insurance coverage and access to quality primary health, dental, and behavioral care for community residents and established patients. Specialist will provide outreach and education for community residents and patients, who lack access to healthcare and health insurance, provide enrollment and application assistance to uninsured and underinsured people and build enrollment-focused partnerships with local groups and organizations.

Team members are expected uphold the health center mission by assuring that patients receive health care that is competent, caring, and meets with a high degree of satisfaction. In addition, staff must support FPCN's commitment to the creation of a trauma-informed system of care that continually recognizes and responds to the impact of traumatic stress on all those who have contact with the organization, including children, adults, families, caregivers, and staff.

Essential Duties and Functions

    • Provide enrollment assistance (including but not limited to completing coverage applications, gathering required documentation and troubleshooting the enrollment process) for uninsured children and adults to access subsidized, low-cost and free health insurance programs through the health insurance marketplace, Medicaid and the Children's Health Insurance Program(CHIP).
    • Provide structured patient education on health coverage, engage in follow-up conversations and offer renewal assistance for enrolled individuals.
    • Lead the development and implementation of organizational outreach and enrollment initiatives.
    • Distribute outreach materials to patients, community members, partner organizations and businesses to build coverage option awareness.
    • Develop, discover and attend community events in order to promote coverage options and the mission and services of the organization.
    • Collaborate with various local organizations to build awareness of coverage options, spur enrollment and build referral linkages.
    • Attend and successfully complete all required training programs; participate in ongoing conference calls, webinars, and other professional development opportunities.
    • Accurately provide required reporting to track goal achievement and client satisfaction.
    • Recruit and utilize volunteers to increase program capacity.
    • Other duties as assigned.


  • Bachelor's degree in a related field preferred or equivalent experience.
  • Knowledge of the health and human services infrastructure, health insurance programs and public coverage options a plus
  • Strong computer skills with proficiencies in Outlook, Word, PowerPoint, Excel, internet-based applications and the Microsoft operating system.
  • Must be able and willing to travel around the health center's service area either via a personal vehicle or public transportation (travel expenses reimbursed).
  • Strong oral and written communication skills
  • Must possess the ability to read and interpret documents and write routine reports and correspondence.
  • Must possess the ability to speak effectively before groups and actively engage the general public in outreach situations.
  • Must possess the ability to interact respectfully with diverse cultural and socio-economic populations.
  • Ability to effectively develop and nurture relationships with a diverse group of stakeholders.
  • Ability to work independently and coordinate multiple tasks.
  • Ability to meet goals and timelines.
  • Must be a team player.
  • Exhibit behaviors that align with RHD/FPCN's organizational values, mission, and beliefs and avoid displaying behaviors that are in opposition to those values
  • Support FPCN's commitment to the creation of a trauma-informed system of care that continually recognizes and responds to the impact of traumatic stress on all those who have contact with the organization, including children, adults, families, caregivers, and staff.
  • Demonstrate cultural competence/proficiency in interactions with others by treating co-workers, colleagues and those receiving service with respect and fairness at all times.
  • Ability to build and maintain positive and professional relationships based on respect, trust, and safety.
  • Ability to create a space for staff and those we serve to feel physically and emotionally safe.
  • Ability to support individuals on their paths to recovery and healing and resist re-traumatization of staff and patients.
  • Demonstrate exemplary problem-solving, communication, interpersonal, and conflict resolution skills.
  • Ability to work effectively as a team member
  • Highly responsible and reliable as well as courteous
  • Unconditional ability to maintain patient confidentiality
  • Exemplary organizational skills and ability to prioritize

Family Practice and Counseling Network, a program of Resources for Human Development, is a network of community health centers providing comprehensive primary care, dental and behavioral health services. The Network consists of four health centers in Philadelphia - Abbottsford-Falls Family Practice & Counseling in the Northwest, the Stephen and Sandra Sheller 11th Street Family Health Services of Drexel University in the North, the Health Annex in the Southwest, and Annex West Health Center in West Philly housed in Action Wellness building (formerly Action AIDS); a convenient care clinic in Philadelphia - Fast Family Care. Today the Network serves more than 20,000 patients annually and is an NCQA certified Patient-Centered Medical Home.

The Network's mission is to provide person-centered, integrated and comprehensive health services to individuals and families across their lifespan. The Network promotes resiliency and well-being among patients, staff and surrounding communities. Network services are targeted to the surrounding communities and the advisory committee that guides services primarily consists of people from the communities served.
Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.