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Unemployment/Benefits Coordinator in Philadelphia, PA at Resources For Human Development, Inc.

Date Posted: 2/6/2019

Job Snapshot

Job Description

Position Summary
The Unemployment/Benefits Administrator responds to unemployment claims and audits. The coordinator partners with our unemployment representative verifying employment and earning history and contacts program management for attendance at hearings. This position is also responsible for response and compliance with Medical Support Orders, processing death claims through the group term life insurance (GTLI) policy, administration of the Retiree Medical Plan, serves as the back-up for the Leave Coordinator, maintains an assignment of programs for benefit administration and assists with open enrollment and other department-wide initiatives as necessary.
Essential Duties and Functions
  • Maintain security and confidentiality of employee benefits and other personal information.
  • Respond promptly and completely to all inquiries from State unemployment offices in a friendly and professional manner.
  • Maintain unemployment benefits communications files to benefits eligible employees and programs.
  • Contact program for supporting documentation of all terminations. Escalate and follow up if documentation is not received in a timely manner.
  • Review and pay bills from state unemployment agencies in reimbursable statesand any applicable vendor invoices.
  • Respond to Medical Support Orders in a timely fashion and enroll employees' dependents in compliance with the order.
  • Reconcile and process reimbursements for the Retiree Medical Plan.Reconcile the associated general ledger and prepare journal entries as needed.
  • File life insurance claims with the appropriate insurer and facilitate prompt processing of the claim.
  • Act as the point person for assigned programs, responding promptly and completely to all inquiries in a friendly and professional manner, maintaining currency with general benefit processing and rules.
  • With Benefits Manager and Director, create and conduct training for managers, directors, and others within RHD who serve as resources in ensuring information that is needed to respond to unemployment claims is provided in a timely and accurate manner.
  • Process employees' elections in various benefit plans for assigned region or program accurately and timely in the HRIS system, meeting carrier and payroll deadlines.
  • Assist employees with the state supplemental benefit programs enrollment as assigned.
  • Provide support in general benefit enrollment and maintenance during Open Enrollment and throughout the year.
  • Respond to employee questions and issues through the telephone hotline and departmental email.
  • Work collaboratively with Payroll, Accounting, Legal, Human Resources, Risk Management and other internal departments as needed.
  • Serve as back-up for the Leave Coordinator on all FMLA and disability claims.
  • Maintain broad knowledge of the HRIS system as it relates to benefits processes.
  • Generate reports in a timely and accurate manner as needed.
  • Maintain current knowledge of legal requirements, best practices and trends related to all areas of benefit administration.
  • Document and maintain administrative procedures for assigned benefits processes; recommend and implement new processes and procedures for continuous improvement.
  • Demonstrate understanding of and adherence to corporate values.
  • Perform other related duties as required and assigned.
  • Associate's degree preferred in business administration, human resources, or a related field with 2 years' related work experience.
  • High school diploma or GED (General Education Diploma) equivalency required with a minimum of four years' related experience and/or training.
  • Must have solid data entry skills and familiarity with entering data into online portals and databases.
  • Intermediate to Advanced skills in Microsoft Word (especially mail merges), Microsoft Outlook and Excel.
  • Attention to detail, strong organizational skills and accurate record-keeping abilities.
  • Excellent communication skills, both written and oral. 
  • Ability and willingness to learn quickly.
  • Ability to work well in a team and independently.
  • Ability to take initiative and accept ownership and responsibility for assigned projects. 
  • Ability to work in fast-paced open environment with accuracy and attention to detail.
  • Occasional travel to support open enrollment.

Resources for Human Development provides a wide range of human services including support for individuals with developmental disabilities, mental illnesses, addictions, and homelessness. Our corporate Paid Time Off plan includes 22 vacation days/10 sick days/12 holidays annually, along with other great benefits including an open and flexible work environment in a values-based organization!

Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.