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Operations Manager in Philadelphia, PA at Resources For Human Development, Inc.

Date Posted: 2/5/2019

Job Snapshot

Job Description

One Step Away is Philadelphia's street magazine with a mission to create an accessible income opportunity for people with the greatest barriers to securing employment, while advocating for social justice. The individuals who distribute One Step Away (known as vendors) are homeless, vulnerably housed, or in transition, and are learning the skills they need to succeed both personally and professionally. In addition, through the monthly magazine, we provide a platform for people to have a voice and share their experiences, helping raise awareness to the issues of homelessness and poverty in our city.
 
We are in our ninth year as a program and are looking for an enthusiastic and passionate person to join as our Operations Manager. An ideal candidate has applicable work experience with grassroots nonprofit organizations or social enterprises, can work directly with challenging populations, and cares about making positive changes in people's lives and the community. We are looking for someone to help our program grow, while still managing the day-to-day tasks, tracking, and monitoring of our organization.
 
Job Purpose
 
The One Step Away Operations Manager, in coordination with the Director, will be responsible for overseeing and managing all aspects of the program, including business development, vendor sales training & management, corporate & community relations, volunteer management, budgeting and finance, and magazine tracking & distribution. The Operations Manager will have primary management responsibility of the day-to-day vendor operations, including managing the vendor site and corps, magazine distribution & sales, and program statistics, finances, & tracking. The Operations Manager will work directly with individuals who are homeless or in transition.
 
Duties & Responsibilities:

Vendor Management & Magazine Distribution:
  • Oversee the vendor program and magazine site distribution & sales.
  • Develop programming and tracking to teach life, job, and career skills to help move people from homelessness to housed.
  • Recruit, manage, retain, and grow One Step Away's vendor corps.
  • Manage and support individuals experiencing homelessness and poverty in their role as vendors and writers: conduct weekly sales trainings and meetings.
  • Develop and create internal vendor promotions and incentives, including securing funding for the creation of four Vendor Representative job positions.
  • Create materials for vendors to fulfill their roles as brand ambassadors, including: ID badges, vests, orientation guides, vendor manuals, sales pitches, and communication materials. 
Tracking & Documentation:
  • Track and manage program service statistics and outcomes related to the vendor, magazine, and volunteer programs.
  • Maintain all vendor and volunteer policy documents and records, accessing individual needs, and updating where appropriate.
  • Track and manage program finances, including paper sales inventory, funding, earned-income, and invoicing.
  • Prepare and submit program statistics daily and monthly, or when requested.
Community Relations & Volunteer Management:
  • Build partnerships with stakeholders through our vendor corps, events, magazine sales, subscriptions, advertisements, and business and government relationships.
  • Create and implement public relations campaigns to raise awareness for One Step Away, and connect with community partners and volunteers.
  • Conceive and execute a wide-range of events for various audiences. 
  • Oversee all volunteer operations, including developing new opportunities when necessary.
  • Track, manage, and match individuals and groups with appropriate volunteer activities, including visitations to the vendor site and working with vendors.
  • Establish and maintain all volunteer communication and orientation.
Business Growth & Program Development:
  • Work within the strategic plan, to assist in the development of long-term programs and initiatives focused on stabilization and growth.
  • Establish clear, specific, and measurable goals for our vendor program, volunteer program, and magazine distribution.
  • Evaluate and report on progress and goals.
Qualifications:
  • Bachelor's Degree in Business, Finance, Program Management, Nonprofit Management, or related field, minimum of 3 years of relevant experience.
  • Previous experience in a small, startup nonprofit or social enterprise, and working directly with marginalized populations.
  • Proficient with: Mac & Windows Operating Systems.
  • Knowledge of Salesforce, Financial Edge & Raiser's Edge, Cashless Payment Systems is a plus.
  • Excellent verbal and written communication skills.
  • Passionate about social justice issues and helping those less fortunate.
  • Ability to work in a fast-paced environment, take initiative, manage multiple tasks, and meet deadlines while working independently or in a group.
  • Knowledge of Philadelphia philanthropic, business, and social service landscape.
  • Candidates must have an interest in social enterprises and human services, be energetic, self-motivated, and flexible.
  • Valid state driver's license needed, own form of transportation preferred.
Working Conditions: 

Full-time position, must have flexibility for working nights, weekends, and holidays. This position requires working in an office and throughout Philadelphia conducting outreach. Frequent travel around Center City and to the surrounding suburbs required. Must be able to lift and carry at least 25 pounds, up and down stairs.
 
Direct Reports:
This position supervises One Step Away's vendor corps, roughly 60 vendors each month, including direct supervision and career training with 4 Vendor Representatives.
 
To apply:

Interested candidates must submit a resume, cover letter, and answer the questions below:

  1. What attracted you to this specific position at One Step Away?
  2. What are you hoping to contribute to One Step Away in this position? 
  3. What makes you uniquely qualified for this position?
Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.